A ticketing system is the most widely used channel of communication that hosting companies offer to their clients. It is usually part of the billing account and is the easiest way to resolve a problem that takes some time to investigate or that needs to be escalated to a server administrator. Thus, all comments added by either party will be kept in one and the same place in the event that somebody else wants to work on the issue in question and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will need to sign in and out of at least 2 accounts to complete a particular task or to reach the company’s help desk support staff. In case you want to administer several domain names and each one is hosted in its own account, you’ll have to use even more accounts simultaneously. On top of that, it might take a considerable span of time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst you are browsing your website files or configuring various account settings. The ticketing system is being strictly monitored 24x7 by our technical support team members and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive assistance. In stark contrast with certain companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for information in regards to any technical or billing issue. Also, you can see a selection of educational articles, which will help you resolve the commonest complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated packages, which suggests that you won’t require a different platform to touch base with our help desk team – you can do this on the spot in case you chance upon a predicament. Opening a new ticket takes a few clicks of the mouse and tracking down an older one is just as simple. Using our intelligent search box, you can swiftly find any ticket that you’ve submitted in the past. You can post a ticket at any particular moment in time as our client support staff members are at your disposal 365 days a year and respond in less than 60 minutes, although it seldom takes this much to get support. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about using two or more platforms to troubleshoot a simple problem.