If you ever have any enquiries in regard to the web hosting service or if you experience a problem with your sites, you’ll have to get in touch with the respective hosting company’s tech support team. It may not matter how quickly they will respond if you’ve got a general question, but an issue such as a messed up web application update, for instance, may lead to your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to get back to you, the longer the site will be down. If you offer services or goods online, any downtime will destructively affect your website and you can lose existing or potential clients. A lot of web hosting providers, particularly resellers, handle support tickets and emails within twenty four hours, but in the electronic epoch this is much too long, since visitors will rarely come back to a website that’s not working correctly over extended periods.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud packages come bundled with a 1-hour reply guarantee, which means that no matter what enquiry or issue you may have, we will always be there to help you. As it is, it rarely takes more than 30 minutes to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our customer support staff members will be at your disposal 24/7, even on official holidays and weekends, which means that you will always receive prompt assistance. We understand just how invaluable time can be, so by the time we respond to your support ticket or email, we’ll have looked into the issue and, in case we haven’t solved it, we’ll provide you with more information on what you have to do on your end – when the case demands it. With our support service, you can be sure that there will be somebody to help you out right away, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we know precisely how crucial it is to get well-timed help, we promise that you’ll never have to wait for more than 1 hour to receive a response to any support ticket that you send from your semi-dedicated server CP. As it is, you will rarely need to wait around for more than 20 to 30 minutes and this is valid for any enquiry regardless of what its nature is – general, billing or technical. In addition, our technical and customer support team will be at your disposal 24x7, which means that even in case you post a ticket during public holidays, you’ll invariably get a lightning-fast reply, which will contain the answer to a query, the solution to a complication or the info necessary to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to waste a whole day waiting around for an answer like you would with many other providers.