In the event that you've ever had a cloud hosting account before or you have dealt with any other type of online service, you're probably well aware from your personal experience that for many things it is better to speak with a live person over the phone rather than exchange tickets or e-mail messages. In order to learn more about a service before you buy it or in case something small has to be made, for instance, it is easier and a lot faster to do it in real time. When you can connect with representatives by phone, it is very likely that you are using the services of an actual web hosting provider, not just a reseller. The level of support that you can get on the phone varies between different providers - from common matters to expert tech support. Generally the majority of providers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved through electronic mail and tickets.

Phone Support in Cloud Hosting

As we have live telephone support 14 hrs every day, you'll be able to call us and talk to one of our customer support representatives to get more information about any of the Linux cloud packages that we supply and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we have phone numbers on as many as 3 different continents so you're able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you'll be able to phone us about general and billing matters, and about some tech ones. If the situation is strictly technical or it can take longer time to investigate, you'll have to use our ticketing system, which will enable both you and our tech support crew to keep track of the details supplied by each side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you if you have any questions about the semi-dedicated server packages that we supply. Whether you need to know more about the packages, you have a billing issue or some general issue, you can call us. Despite the fact that some more technical matters could require a ticket to give some time to our technical support crew to investigate, we will help you with numerous technical questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have an international number where you'll be able to reach us.