Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • All your help requests will be dealt with in no more than 60 min after the trouble ticket or email was received. If your case requires additional assistance from a server admin, we will direct the ticket or the email to the person in charge, in a timely manner and we will leave a comment to inform you that more time will be needed for reaching a solution. If you order the Admin Services package, any of the services included there will be performed whenever you specify.

  • Top quality support service

  • A First–Rate Customer Support Service

  • We’ll be online for you 24–7–365 to reply to any questions that you may have with regard to our Online Control Panel or any of the apps that we have installed for you on the server. If you also require assistance tackling server management tasks, you can make use of our Admin Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided our Online Control Panel with a circumstantial knowledgebase, which offers comprehensive explanations of all its features and functions. What’s more, we have filmed detailed video tutorials that will further explain to you how to carry out a particular operation or troubleshoot a regularly encountered problem. The educational articles and the tutorial videos are easily accessible from every Online Control Panel section via the Help and Videos buttons in the upper right corner.