Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center section included in Derp Dot Hosting’s Online Control Panel. It boasts an enormous knowledge base with regularly asked questions and comprehensive educational articles written by our expert tech support staff.

  • Top quality support service

  • Instructional Video Clips

  • For users who want to discover how to remedy a frequently experienced problem by watching an educational video, we’ve added a selection of video tutorials to our Online Control Panel. All the educational videos are short and simple to comprehend. They offer visual presentations of various site administration activities.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7–365 support service and a 60–minute ticket response guarantee. Our seasoned technicians will be online for you 24 hours a day to answer your enquiries and to resolve any problem that you may face. Just open a support ticket from the Help Center section and we’ll respond to you instantly.